Contact Us

If you have any questions, concerns, product inquiries, wholesale cooperation demands, after-sales support requests, or compliance consultation about our vaping products, please do not hesitate to contact our professional customer service team. We offer full-time support for retail individual buyers, vape shop distributors and bulk resellers across the United States, United Kingdom, Germany, France, Spain, Italy, Australia and other European & North American regions.
We respect regional vaping regulations strictly and will provide you with region-compliant purchasing suggestions, shipping scheme explanations, flavor catalogs, bulk wholesale quotations, defect handling guidance and order tracking support. All your personal information submitted to us will be fully protected under our independent site privacy policy, and we will never share your private data with third-party platforms without your explicit authorization.
Our dedicated support channels are listed below for your convenience:
  1. Official Business Email

    Email: vape@vapeveo.com

    We reply to all email inquiries within 24 working hours. For formal wholesale cooperation, large bulk order requests, regulatory document requests and formal after-sales appeal, please send detailed descriptions, order numbers and related screenshots to this email for priority processing.
  2. Instant WhatsApp Support

    WhatsApp: +86 131 1742 1125

    This channel is available for real-time instant consultation, including stock checking, flavor recommendation, shipping time inquiry, order address modification, defective product quick after-sales processing and simple order issue solving. We provide multilingual support for English-speaking clients from US, UK and all EU countries.

Important Compliance Reminder Before Contacting Us

  1. Age Verification Notice

    All clients must confirm they have reached the legal vaping purchase age of their residing country (21 years old minimum for the United States, 18+ for most European countries) before consulting or purchasing any vaping items. We will refuse all service requests from minors under legal smoking age.
  2. Regional Legal Responsibility Tip

    It is your exclusive responsibility to confirm whether disposable vape products are legally permitted for sale and possession in your local state, city or country before placing orders. Our customer service team can only provide general regulatory reference information, and we shall not bear legal liabilities caused by local regional vaping bans.
  3. Hygiene & After-Sales Rule

    Due to global health and hygiene control standards for inhalable vaping goods, we do not support unconditional returns for opened, used disposable vape devices. If you receive unopened defective goods, please contact us within 7 calendar days after delivery with clear photos/videos for after-sales verification and compensation arrangement.

Common Support Scope We Can Assist You With

  • Retail single order consultation: flavor selection, puff count introduction, type-c recharge function explanation, shipping cost calculation
  • Wholesale & bulk cooperation: low MOQ wholesale price list, mixed flavor bulk bundle, overseas warehouse fast delivery plan, long-term distributor exclusive discount
  • Logistics & delivery: tracking number update, overseas warehouse stock query, cross-border discreet shipping introduction, delivery delay troubleshooting
  • After-sales service: defective product compensation, lost parcel re-delivery application, order refund processing
  • Compliance consultation: US FDA & EU TPD related basic policy reference, discreet packaging introduction to reduce customs inspection risks
  • Account & website operation: account password reset, order history query, payment channel problem solving
If you send us a message, please attach your order number (if you have placed an order) and detailed description of your demand, so we can resolve your problem efficiently at the first time. We aim to deliver friendly, professional and compliant customer service to every vape enthusiast and industry partner worldwide.