Terms & Conditions

Welcome to vapeveo.com (“we,” “our,” “us”). By accessing or using our website vapeveo.com (“Site”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, you should not access or use our Site.

1. Age Requirement

You must be at least 21 years of age to use this Site. By using this Site, you confirm that you are at least 21 years old, or the legal age for purchasing vaping products in your state or jurisdiction, whichever is greater. We do not sell vaping products to minors.

2. Account Registration

To purchase products from our Site, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to keep your account information updated. You are responsible for maintaining the confidentiality of your account and password.

3. Product Availability

All products listed on the Site are subject to availability. We reserve the right to limit the quantity of any product that we offer, and we may discontinue any product at any time. If an item becomes unavailable after an order is placed, we will notify you and issue a full refund for the out-of-stock item.

4. Orders and Payment

By placing an order on our Site, you agree to pay the total price for the products, shipping fees, and all applicable taxes. Payments will be processed at the time of purchase. We accept secure global payment methods including Credit/Debit Cards, PayPal, Google Pay and Apple Pay.

5. Shipping and Delivery

We provide reliable shipping services to customers across the United States and European Union. Shipping times vary based on overseas warehouse stock, your location and logistics transit. You are responsible for providing accurate shipping address information. We are not liable for any delivery delays or return errors caused by incorrect or incomplete customer addresses. All shipments comply with U.S. FDA and EU TPD regulatory requirements.

6. Return and Refund Policy

Due to health and hygiene regulations of vaping products, we do not accept general returns for opened or used items. If you receive a severely defective product in original unopened packaging, please contact us immediately. Any after-sales issue must be reported within 7 days from delivery date. Requests submitted after the 7-day window will not be processed.

7. Intellectual Property

All content on the Site, including logos, texts, graphics, images and videos, is the exclusive property of vapeveo.com and protected by global intellectual property laws. You are not permitted to use, reproduce, copy or distribute any website content without our explicit written permission.

8. Use of the Site

You agree to use this Site in full compliance with all international, U.S. and EU laws and regulations. You shall not perform any activities that may damage, disable, overload the website, or interfere with normal access of other users.

9. Prohibited Products & Compliance

We never sell products that violate federal, state, local, EU and international laws. It is your sole responsibility to ensure that purchased products are legally permitted in your residing region.

10. Disclaimer of Warranties

All our products are sold “as is”. We provide no express or implied warranties regarding product performance, usability or suitability. We also do not guarantee uninterrupted, error-free operation of our website at all times.

11. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from your use of the website or purchased products.

12. Privacy Policy

We fully respect your privacy and are committed to protecting all personal data you provide. Our Privacy Policy clarifies how we collect, store, use and safeguard your personal information. Please review our dedicated Privacy Policy page for full details.

13. Governing Law

These Terms shall be governed and interpreted in accordance with the general commercial laws applicable to international cross-border e-commerce, in compliance with United States federal law and European Union regulatory standards.

14. Changes to the Terms

We reserve the right to revise and update these Terms at any time. All modifications will be published on this page with updated effective date. Your continued use of vapeveo.com after policy updates confirms your acceptance of the revised Terms.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us via:

Email: vape@vapeveo.com
WhatsApp: +86 131 1742 1125